How long will I be without my device?
In-Store Appointments - In-store appointment repair times can be completed in as little as 15 minutes however this is subject to stock availability and the complexity of the repair service in question. As an overall promise, we always advise that any repair does not go over 5 business days. Walk-ins always welcome.
Will I be updated throughout the repair process?
We have been repairing devices for many years - we understand that customer communication is key to being able to give a second to none service.
We have a specially designed system in order to automatically update you every step of the way via email and text.
Is my device data safe?
We only touch what the repair requires and we keep your data private. We still recommend backing up your device before any repair, and signing out of sensitive accounts if you can.
I Have A Busy Schedule, Can You Accommodate?
Life and schedules can be tricky, this in mind we have opened our customer service levels even further - Our customer support lines and appointment services are available 10AM - 6pm Monday through Saturday.
Do your repairs come with a warranty?
Our repairs carry a 90-day warranty, apart from liquid damage repairs. New damage after the repair, such as a drop or a crack, is not covered.
Am I Able To Speak To Someone - Or Can I Only Book Online?
In Short - YES! We have a full customer service team ready to help with your requests and are available between 10AM to 6PM Mon-Sat.
You are able to get up to date information on the latest pricing and service availability in your area. - Existing Customer? They can give you up to date information regarding the status of your repair process.
Do you erase my device during a repair?
No, we do not. We leave your data exactly as we find it. If a software reset is ever needed, we check with you before doing it. We still suggest a backup before any repair.